You can, but I believe you need to have one of their GAP brand credit
cards. I have Banana Republic credit card and have done free alteration
at Athleta several times. If you plan to buy a lot of clothes there,
it’s worth signing up for their credit ...
Unfortunately, if a company refuses to respond, it usually means they
don’t want to address it. You can discontinue patronizing them since
after all, money talks. Personally, I don’t believe any piece of
clothing, no matter how great it feels, worth ...